Legal
Terms of service
These terms apply between the company that opens a Dezga workspace (the "customer", "you") and Dezga, operated by Analog, Erbil, Kurdistan Region of Iraq ("we"). By opening or using a workspace you agree to them on behalf of your company.
The service
Dezga is business software offered as a hosted service: a workspace at your own address with the modules your plan includes (clients and CRM, tasks, finance documents, Studio, calendar, chat, the assistant and others). We may add, change or retire features; a change that removes something you rely on is announced in the app first.
Accounts and administrators
Your administrators create accounts for your staff, set their roles and permissions, and are responsible for who may see and do what in your workspace. Each person keeps their password to themselves. Tell us at once if you believe an account is compromised.
Your data
Everything you put into your workspace stays yours. We process it only to provide the service, as the privacy policy describes, and we do not sell it or use it for advertising. You are responsible for having the right to store the personal data you keep about your clients, contacts and leads, and for answering their requests about it; we help you do so.
You can export your data and ask for the workspace to be deleted at any time; after a hand-over period of up to 30 days the database, files and backups are destroyed.
Connected services
When you connect Meta, WhatsApp Business, Google, LinkedIn or another service, you accept that service's own terms and policies and you confirm that you are allowed to connect the accounts you connect. Messages you send through Dezga (WhatsApp, email) go to people who have agreed to hear from you; approved templates and the 24-hour messaging window are Meta's rules and the app enforces them. Charges by those services (ad spend, template messages, API usage) are between you and them.
Acceptable use
Use Dezga for your own business. Do not use it to send unsolicited messages in bulk, to store or send unlawful content, to break into other systems, to scrape services you have no right to use, or to resell access to the service. We may suspend a workspace that puts the service or other customers at risk, and we tell you why.
The assistant
The assistant drafts, summarises and suggests; a person checks before anything is sent, published or booked. Its output can be wrong. You decide what to do with it.
Availability and support
We aim to keep the service available at all times and announce planned maintenance in advance. Support is by email and inside the app during business hours in Erbil. We are not liable for loss caused by outages of the services you connect, by your own network, or by data you deleted.
Fees
Fees, plans and payment terms are agreed in your order or subscription and may change with notice before a renewal. A workspace whose fees remain unpaid after a reminder becomes read-only, then is closed under the retention rules of the privacy policy.
Liability
The service is provided as described, with reasonable care. To the extent the law allows, our total liability for any claim is limited to the fees you paid for the twelve months before the claim, and neither party is liable for indirect loss such as lost profit or lost business. Nothing here limits liability that cannot be limited by law.
Ending the service
You can close your workspace at any time. We can end the service with 60 days' notice, or at once if these terms are seriously broken. In both cases you can export your data first, and the deletion rules of the privacy policy apply.
Law and changes
These terms are governed by the laws of the Kurdistan Region of Iraq, and disputes go to the courts of Erbil unless your order says otherwise. When these terms change in a way that matters, the date at the top moves and your administrators are told inside the app; continued use after the change means you accept it.
Contact
Dezga, operated by Analog, Erbil, Kurdistan Region of Iraq.
hello@dezga.app · privacy@dezga.app